Message me on Instagram @olivewool.textiles or email me below!

Inquiries

Please reach out as I am open to making commissions, postage worldwide :)

Direct message me on Instagram: @olivewool.textiles

or

Email me: olivewool.textiles@gmail.com

Everything on my website is made to order or already made and therefore ready to ship. For orders containing both made to order and ready to ship, all items will be sent upon completion of the whole order. Made to order knitwear can take up to 7 weeks depending on the quantity, size and complexity of the commission.

All orders are shipped tracked with Royal Mail from the UK. Tracking information can be found in your order information and within your shipment confirmation email sent upon order completion.

International orders will take 1-2 weeks from shipping to arrive, and may incur an additional customs or VAT fee, this is the customers responsibility as it depends on the country you live in. Please check your country’s import, tax and VAT regulations for more information.

Unfortunately I am unable to accept returns. I try hard to make sizing accurate and communication clear. Risks are always present with e-commerce. My pieces are made with love and loads of effort, OLIVEWOOL is a very small business and so it is not possible without the financial security of a no returns policy.

For USA customers:

All duty fees are included in the postage cost. I will be shipping using Royal Mail International Tracked and their pre-paid duty scheme.

Please do your own research on your country's/states rules regarding imports and duties fees.